MPI-K9 Standard Operating Procedure (SOP) Circle Center Mall & Bottleworks Hotel MPI-K9 Standard Operating Procedure (SOP) Field Operations — Circle Center Mall & Bottleworks Hotel Δ Name(Required) First Middle Last Address(Required) Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Phone(Required)Email(Required) Consent(Required) I agree to the policy.MPI-K9 Standard Operating Procedure (SOP) Field Operations — Circle Center Mall & Bottleworks Hotel Prepared for: Field Operations Manager, Southeast Division Managed by: Coty Losee and Oda Poole Effective Date: January 1, 2026 ⸻ 1. Purpose To establish consistent operational, disciplinary, and communication standards for all MPI-K9 personnel assigned to Circle Center Mall and Bottleworks Hotel. These procedures ensure professionalism, accountability, and safety across all shifts. ⸻ 2. Shift Structure Shift Hours • Day Shift: 7:00 AM – 3:00 PM • Evening Shift: 3:00 PM – 11:00 PM • Night Shift: 11:00 PM – 7:00 AM Arrival and Relief Protocol • Officers must arrive and be on post at the start of their scheduled time. • "On post" means fully dressed, equipped, and relieving the prior shift. • Walking into the facility at your start time is considered late. ⸻ 3. Communication Protocol Reporting to Management • Any incident or report must be verbally communicated to management before written submission. • No report should ever be submitted without managerial awareness. Office Hours and After-Hours Policy • Office Hours: 7:00 AM – 9:00 PM • After-hours contact (9:00 PM – 7:00 AM) is for emergencies only. • Emergencies include safety threats, serious incidents, or urgent issues requiring immediate action. • Do not contact management after hours for scheduling, time-off requests, or routine updates. Team Chat Acknowledgment • All management announcements, posts, or directives in the team chat must be acknowledged by every team member. • Failure to acknowledge a message is considered a first verbal disciplinary warning. ⸻ 4. Attendance and Punctuality Lateness Policy • If you will be late, notify management as soon as the delay is known. • Notification must happen before your scheduled start time. • A no-call/no-show will result in immediate disciplinary action. Call-Outs and Absences • Time-off requests must follow the vacation policy in Section 6. • Unapproved absences or repeated tardiness may result in suspension or termination. ⸻ 5. Appearance and Conduct Dress Code • Uniforms must be clean, pressed, and complete at the start of every shift. • Officers must be fully ready to assume their post when clocking in — not preparing after arrival. Professional Behavior • No loitering, sleeping, eating, or personal phone use while on post. • Maintain professional appearance and demeanor at all times. • Treat all employees, guests, and management respectfully. • Do not engage with or attempt to detain shoplifters inside the mall. That is the responsibility of law enforcement or designated security personnel. ⸻ 6. Vacation and Time-Off Requests • Requests must be submitted a minimum of two weeks in advance in writing or through the designated scheduling system. • Approval is based on staffing levels and management discretion. • Excessive or last-minute requests may be denied. • Unapproved time off is grounds for disciplinary action. ⸻ 7. Task Lists by Location Circle Center Mall • Conduct visible patrols throughout assigned zones. • Report suspicious activity immediately. • Assist mall management when requests align with MPI-K9 policy. • Maintain detailed activity logs per shift. Bottleworks Hotel • Conduct lobby and perimeter patrols. • Maintain guest safety and assist when appropriate. • Log all vendor entries, service calls, and guest incidents. • Ensure the property remains orderly and secure at all times. ⸻ 8. Disciplinary Tiers Tier Infraction Example Consequence Tier 1 – Verbal Warning Late acknowledgment of team chat post, first tardy offense Verbal documentation Tier 2 – Written Warning Repeated lateness, uniform issues, failure to report incidents Written disciplinary form Tier 3 – Final Warning Missed shift without notice, disrespect toward management, unapproved absence Probation or suspension Tier 4 – Termination Continued violations, dishonesty, breach of conduct Dismissal ⸻ 9. Emergency Procedures • Follow all site-specific emergency plans (fire, medical, threat, or evacuation). • Notify management and local authorities as required. • Submit a written incident report immediately following the event. ⸻ 10. Acknowledgment All personnel must review, sign, and date this SOP prior to active duty. Failure to comply with these policies may result in disciplinary action or termination.Digital Signature (Print Full Name)
